General Information


Contact Info

Toll free phone number: 1.866.4.HOOKAH (1.866.446.6524)
Fax: 1.818.247.4753
Email: To email us please click here

About Us

We at TheHookah.com have been around hookahs and shisha our whole lives and recognize fine hookah craftsmanship when we see it. Due to our experience and our great interest in the ritual of hookah smoking, we have decided to make our services available to you by bringing you this beautiful experience to your home at the best prices on the web. Our goal is to provide 100% satisfaction in our products and services and to provide the best hookah experience anywhere.

About Our Products

At TheHookah.com, we are dedicated to quality and value. Our selection of hookahs, shisha and accessories are hand picked to provide you a variety of products at affordable prices. We are direct importers of these products, which means that our prices are reasonable and the quality of our products is under our control. We realize that there are many hookah models out there, but after years of research and experience, we have learned to spot a good quality hookah when we see one. We pay attention to all the details and only pick out hookahs that have proven to be durable, practical and of superior quality and craftsmanship. Whether you are looking for an authentic, traditional, exotic or modern design we have got the hookah for you.

Shipping Information

To view our shipping terms and transit times please visit our shipping information page.

Order Tracking

To track your orders you may go to the Orders page in your account and search your previous orders.

SmokeRings™

Three Ways to Earn SmokeRings™

  1. Buy anything from our online store and receive 1 SmokeRing™ for every $1 USD spent on product (Excludes Gift Certificates, Shipping and Taxes).
  2. Refer friends and receive a 25% return on their purchases (For every 4 SmokeRings™ they earn, you will earn 1).  Your friends will also receive $5 OFF their first purchase with us on orders $30 or more.
  3. Review our products and receive 10 SmokeRings™ for every review approved by our staff (Maximum 50 reviews per registered user).

You may redeem your SmokeRings™ on future purchases. Every 100 SmokeRings™ is equivalent to $5 which is 5% money back. You do not have to use all of your SmokeRings™ at one time.

***SmokeRings™ from our old system***

If you have earned SmokeRings™ prior to March 13, 2012 please click here to convert your SmokeRings™ to a Gift Certificate.  The rewards are the same however our old SmokeRings™ system works differently than our new one.

Our 30 day money back guarantee

If you are not satisfied with your product(s) for any reason* please follow these three simple steps to return your product(s) back to us:

  1. Send us an email stating the reason for your return and provide us with your order ID.
  2. Wait for one of our staff members to approve your return and email you our "Product Return Form".
  3. Fill out the form and ship your product(s) back to the address provided on the form.

All returns must be shipped back to us within 30 days of purchase. All returned products must be in their original condition and complete in order to receive a full refund. Any missing pieces will be deducted from the total price of the product. Refunds will be made in the same form of the purchase (i.e. Credit Card, Money Order).

* Used merchandise will not be returned or exchanged. Shipping, handling or insurance charges will not be refunded.

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